WELCOME TO LUMEN AUREA!
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How Can We Help?
Whether you need guidance on an infrared sauna, have a question about a cold plunge order, or want to explore red light therapy options, we are here to help.
Most messages answered within 1 business day
Ways To Connect
Connect With Lumen Aurea
Business Address
Lumen Aurea is an online-only retailer. We do not operate a physical showroom or accept in-person visits.
Common Questions
Frequently Asked Questions
How long will it take to receive my order?
Orders ship from strategically located warehouses across the United States. Most orders include free shipping within the Continental U.S., excluding Alaska and Hawaii, and every shipment includes tracking so you can follow your delivery from warehouse to doorstep.
Do you offer free shipping on saunas, cold plunges, and red light therapy panels?
We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii, with no order minimum. Shipping method and delivery timing depend on product size, destination, and warehouse availability.
What is your return policy for large wellness equipment?
We want you to feel confident in your recovery space. If something is not right, please contact our support team to discuss return options for your specific item. We recommend reviewing our full Return Policy for timelines, conditions, and any guidelines for larger equipment.
Can I get help choosing the right product for my home?
Yes. If you are comparing infrared saunas, cold plunges, or red light therapy panels, reach out with your space, goals, and any sizing needs. We will help narrow down the options so your setup feels aligned with your routine.
Are your products covered by manufacturer warranty?
Lumen Aurea curates products from a range of trusted manufacturers and suppliers. Manufacturer warranty coverage, where offered, is honored according to each brand's own warranty terms. Please contact us for warranty details specific to your product.
What does Lumen Aurea specialize in?
We curate premium infrared saunas, barrel saunas, cold plunges, and red light therapy panels for home wellness spaces. Our focus is helping you bring heat, cold, and light into a restorative daily recovery ritual.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout based on your shipping destination.
Send A Message
Connect With Our Team
Availability
Working Hours
Monday - Friday 9:00 AM - 5:00 PM CST
Saturday - Sunday Closed
Our Promise
Our Commitment To Your Wellness
Thoughtful Responses
Every inquiry receives a personal, thoughtful reply from our team within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Built For Recovery
Our collections are curated to support heat, cold, and light rituals in the comfort of your home.
Free Shipping
Most orders ship free within the Continental U.S. with tracking included on every shipment.
Lumen Aurea is owned and operated by Lumen Aurea LLC